Our House Rules 

 

Welcome to Khloro

We’re so glad you’re here. Make yourself comfortable and have a good time, but please follow our house rules.

1. Accepting These Terms
2. Those Other Documents We Mentioned
3. Your Privacy
4. Your Account with Khloro
5. Your Content
6. Your Use of Our Services
7. Termination
8. Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)
9. Indemnification (or What Happens If You Get Us Sued)
10. Disputes with Other Users
11. Disputes with Khloro
12. Changes to the Terms
13. Some Finer Legal Points
14. Contact Information

1. Accepting These Terms

This document and the other documents we reference below make up our house rules, or what we officially call our Terms of Use (the “Terms” for short).

The Terms are a legally binding contract between you and Khloro. The contract is between you and Khloro eCommerce if you live in Australia.; if you live elsewhere, the contract is between you and Vera Verce Trust, a subsidiary of Khloro. We’ll refer to Khloro. and all of its subsidiaries collectively as “Khloro.”

Please note that Section 11. Disputes with Khloro contains an arbitration clause and class action waiver. You agree to resolve all disputes by agreeing to the terms through binding individual arbitration. You waive any right to decide those disputes by a judge or jury and waive your right to participate in class arbitrations or representative actions.

Great, read on! This contract sets out your rights and responsibilities when you use Khloro.com, our mobile apps, and the other services provided by Khloro (we’ll refer to all of these collectively as our “Services”), so please read it carefully. By using any of our Services (even just browsing one of our websites), you agree to the Terms. If you disagree with the Terms, you may not use our Services. Agree with us?

2. Those Other Documents We Mentioned

Khloro’s Services connect people worldwide, both online and offline, to make, sell, and buy novel foods, machinery and software. Here’s a handy guide to help you understand the specific rules that are relevant for you, depending on how you use the Services:

Our House Rules for Everyone. If you use any of our Services, you agree to these Terms, our Privacy Policy, and our Anti-Discrimination Policy.

Our House Rules for Sellers. If you list any items for sale through our Services, these policies apply to you.

Our House Rules for Buyers. If you use our Services to browse or shop, these policies apply to you.

Our House Rules for Third Parties. These policies apply to intellectual property owners, Khloro API users, affiliates, and anyone requesting information from Khloro.

Search and Advertising Ranking Disclosures. This is a concise summary of how Khloro organizes search results and advertising results that could include your content. 

All of these policies are a part of our Terms, so be sure to read the relevant ones for you. Of course, you’ll still want to read the rest of this document because it applies to everyone!

3. Your Privacy

We know your personal information is important to you, so it’s important to us—our Privacy Policy details how your data is used when you use our services. By using our Services, you also agree that we can process your information in the ways set out in the Privacy Policy.

Both Khloro and sellers process members’ personal information (for example, buyer name, email address, and shipping address) and are considered separate and independent data controllers of buyers’ personal information under EU law. That means that each party is responsible for the personal information it processes in providing the Services. For example, if a seller accidentally discloses a buyer’s name and email address when fulfilling another buyer’s order, the seller, not Khloro, will be responsible for that unauthorized disclosure. 

If, however, Khloro and sellers are found to be joint data controllers of buyers’ personal information, and if Khloro issued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify Khloro for the expenses it occurs in connection with your processing of buyer personal information.

4. Your Account with Khloro

You’ll need to create an account with Khloro to use some of our Services. Here are a few rules about accounts with Khloro:

A. You must be 18 years or older to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and direct supervision. Children under 13 years are not allowed to use Khloro or the Services. You are responsible for all account activity conducted by a minor on your account. There may be commercial products or services available that you may want to consider limiting a minor’s access to material online.

B. Be honest with us. Provide accurate information about yourself. It’s prohibited to use false information or impersonate another person or company through your account.

C. Choose an appropriate name. Suppose you decide not to have your full name serve as the name associated with your account. In that case, you may not use offensive, vulgar language, infringe someone’s intellectual property rights, or otherwise violate the Terms. 

D. You’re responsible for your account. You’re solely responsible for any activity on your account. If you’re sharing an account with other people, the person whose financial information is on the account will ultimately be responsible for all activity. If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.

E. Protect your password. As we mentioned above, you’re solely responsible for any activity on your account, so it’s essential to keep your account password secure. 

F. Let’s be clear about our relationship. These Terms don’t create any agency, partnership, joint venture, employment, or franchisee relationship between you and Khloro.

5. Your Content

Content that you post using our Services is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).

A. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it.

B. Permission to Use Your Content. By posting Your Content through our Services, you grant Khloro a license to use it. We don’t claim any ownership of Your Content, but we have your permission to use it to help Khloro function and grow. That way, we won’t infringe any rights you have in Your Content, and we can help promote it. For example, you acknowledge and agree Khloro may offer you or Khloro buyers promotions on the Site, from time to time, that may relate to your listings

C. Rights You Grant Khloro. (Here’s the legalese version of the last section). By posting Your Content, you grant Khloro a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the Services and to promote Khloro, your Khloro shop, or the Services in general, in any formats and through any channels, including across any Khloro Services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information. 

That sounds like a lot, but we must keep Khloro going. Consider these examples: if you upload a photo or video of a listing on your Khloro shop, we have permission to display it to buyers, and we can resize or enhance it, so it looks good to a buyer using our mobile app; if you post a description in English, we can translate it into French so a buyer in Paris can learn the story behind your item; and if you post a beautiful photo or video of your latest product, we can feature it– often along with your shop name and shop pictures– on our homepage, in one of our blogs or even on a billboard to help promote your business and Khloro’s.

D. Reporting Unauthorized Content. Khloro has great respect for intellectual property rights and is committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please follow the steps listed in our Intellectual Property Policy. Suppose Your Content is alleged to infringe another person’s intellectual property. In that case, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. We’ll notify you if any of that happens.

E. Inappropriate, False, or Misleading Content. This should be common sense, but there are certain types of content we don’t want posted on Khloro’s Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Prohibited Items Policy, Community Policy, or any part of our Terms. You also agree not to post any false and misleading content or use the Services fraudulently or deceptively.

6. Your Use of Our Services

License to Use Our Services. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services—subject to the Terms and the following restrictions in particular:

A. Don’t Use Our Services to Break the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. For example, it’s your responsibility to obtain any permits or licenses your shop requires and meet applicable legal requirements in the applicable jurisdiction(s). This includes selling and delivering your items, such as age verification upon delivery, where required by law. You may not sell anything that violates any laws; you must comply with our Sanctions Policy, and you may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Khloro, another Khloro user, or a third party.

B. Pay Your Bills. You are responsible for paying all fees that you owe to Khloro. Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes for any purchases or sales you make through our Services. For items sold to buyers in Australia, Belarus, Chile, the EU, Iceland, India, Indonesia, Japan, Malaysia, Mexico, Moldova, New Zealand, Norway, Quebec (Canada), Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Turkey, United Arab Emirates or the United Kingdom. Khloro will help collect and remit the correct amount of value-added tax or VAT. Some countries may refer to VAT using other terms, e.g. Goods and Services Tax (GST), but we’ll just refer to VAT, GST, and any local sales taxes collectively as “VAT.” In addition, Khloro will calculate, collect, and remit sales tax where applicable. 

Your fees, bills, taxes, are your responsibility.

C. Don’t Steal Our Stuff. You agree not to crawl, scrape, or spider any page of the Services or reverse engineer or attempt to obtain the source code of the Services. If you want to use our API, please follow our API Terms of Use.

D. Don’t Try to Harm Our Systems. You agree not to interfere with or try to disrupt our Services by distributing a virus or other harmful computer code.

E. Follow Our Trademark Policy. The name “Khloro” and the other Khloro marks, phrases, logos, and designs that we use in connection with our Services (the Khloro Trademarks), are trademarks, service marks, or trade dress Khloro in the US and other countries.

F. Share Your Ideas. We love your suggestions! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to Khloro (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

G. Talk to Us Online. Khloro will provide you with certain legal information in writing from time to time. By using our Services, you agree to our Electronic Communications Policy, which describes how we provide that information. It says that we can send you information electronically (such as by email) instead of mailing you paper copies (it’s better for the environment). Your electronic agreement is the same as your signature on paper.

7. Termination

Termination By You. We’d hate to see you go, but you may terminate your account with Khloro at any time from your account settings. Closing your account will not affect the availability of some of Your Content that you posted through the Services before termination. Oh, and you’ll still have to pay any outstanding bills. You can find more information in this Help article.

Termination By Khloro. We may terminate or suspend your account (and any accounts Khloro determines are related to your account) and your access to the Services should we have reason to believe you, your content, or your use of the Services violate our Terms. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services, for example, to sell or buy on our websites or mobile apps. Generally, Khloro will notify you that your account has been terminated or suspended unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

If you or Khloro terminate your account, you may lose any information associated with your account, including Your Content.

We May Discontinue the Services Khloro reserves the right to change, suspend, or discontinue any of the Services for you, any or all users, at any time, for any reason, including those laid out in Khloro’s policies under these Terms of Use. We will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.

Survival. The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends.

8. Warranties and Limitation of Liability (or the Things You Can’t Sue Us For)

Items You Purchase. You understand that Khloro does not manufacture, store, or inspect any items sold through our Services. We provide the venue; the items in our marketplaces are produced, listed, and sold directly by independent sellers, so Khloro cannot and does not make any warranties about their quality, safety, or even their legality. Any legal claim related to an item you purchase must be brought directly against the seller of the item. You release Khloro from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).

Content You Access. You may come across materials that you find offensive or inappropriate while using our Services. We make no representations concerning any content posted by users through the Services. Khloro is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the Services. You release us from all liability relating to that content.

People You Interact With. You can use the Services to interact with other individuals, either online or in person. However, you understand that we do not screen users of our Services, and you release us from all liability relating to your interactions with other users. Please be careful and exercise caution and good judgment in all interactions with others, especially if you meet someone in person.

Third-Party Services. Our Services may contain links to third-party websites or services that we don’t own or control (for example, links to Facebook, Twitter, and Pinterest). When you access these third-party services, you do so at your own risk. You may also need to use a third party’s product or service to use some of our Services (like a compatible mobile device to use our mobile apps). The third parties may require you to accept their own terms of use. Khloro is not a party to those agreements; they are solely between you and the third party.

Gift Cards and Promotions. You acknowledge that Khloro does not make any warranties concerning your Gift Card balance and is not responsible for any unauthorized access to, alteration, theft, or destruction of a Gift Card or Gift Card code resulting from any action by you or a third party. You also acknowledge that we may suspend or prohibit the use of your Gift Card if your Gift Card or Gift Card code has been reported lost or stolen, or if we believe your Gift Card balance is being used suspiciously, fraudulently, or in an otherwise unauthorized manner. If your Gift Card code stops working, your only remedy is for us to issue you a replacement Gift Card code. By participating in a special offer or promotion, you agree that you may not later claim that that special offer or promotion rules were ambiguous.

WARRANTIES. KHLORO IS DEDICATED TO MAKING OUR SERVICES THE BEST THEY CAN BE, BUT WE’RE NOT PERFECT, AND SOMETIMES THINGS CAN GO WRONG. YOU UNDERSTAND THAT OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY KIND OF WARRANTY (EXPRESS OR IMPLIED). WE ARE EXPRESSLY DISCLAIMING ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.

WE DO NOT GUARANTEE THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR EXPECTATIONS. YOU USE THE SERVICES SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIABILITY LIMITS. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER KHLORO, NOR OUR EMPLOYEES OR DIRECTORS SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS OR REVENUES, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS. IN NO EVENT SHALL KHLORO’S AGGREGATE LIABILITY FOR ANY DAMAGES EXCEED THE GREATER OF ONE HUNDRED ($100) US DOLLARS (USD) OR THE AMOUNT YOU PAID KHLORO IN THE PAST TWELVE MONTHS. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

 9. Indemnification (or What Happens If You Get Us Sued)

We hope this never happens, but if Khloro gets sued because of something that you did, you agree to defend and indemnify us. That means you’ll defend Khloro (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable attorney’s fees) that arises from your actions, your use (or misuse) of our Services, your breach of the Terms, or you or your account’s infringement of someone else’s rights.

We reserve the right to handle our legal defence. However, we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

10. Disputes with Other Users

Suppose you find yourself in a dispute with another Khloro’s Services user or a third party. In that case, we encourage you to contact the other party and try to resolve the dispute amicably.

Case System. Buyers and sellers who cannot resolve a dispute related to a transaction on our websites or mobile apps may participate in our case system. 

Khloro will attempt to help you resolve disputes in good faith, and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claims. Khloro has no obligation to resolve any disputes.

Release of Khloro. You release Khloro from any claims, demands, and damages arising out of disputes with other users or parties.

11. Disputes with Khloro

If you’re upset with us, let us know, and hopefully, we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services:

A. Governing Law. The Terms are governed by the laws of Western Australia, without regard to its conflict of laws rules, and the laws of Australia. These laws will apply no matter where in the world you live, but if you live outside of Australia, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.

B. Arbitration. You and Khloro agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English language, administered by the Australian Arbitration Association (the “AAA”) under its Consumer Arbitration Rules (the “AAA Rules”) then in effect unless otherwise required by law. *arbitration, including threshold questions of arbitrability of the dispute, will be handled by a sole arbitrator in accordance with those rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. 

For EU sellers, if any dispute arises in connection with the Terms, the parties should first try to resolve the dispute through the complaints procedure. In addition, the dispute may be referred by either party to the Centre for Effective Dispute Resolution (“CEDR”) for mediation. The Parties agree to enter into mediation to settle a good faith dispute and do so according to the CEDR’s mediation procedures. Unless otherwise agreed between the parties within 14 days of notice of the dispute, the mediator will be nominated by CEDR. To initiate the mediation, a party must give notice in writing to the other party to the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR. 

Any arbitration or mediation under the Terms will take place on an individual basis. You understand that by agreeing to the Terms, you and Khloro are each waiving the right to trial by jury or to participate in a class-action lawsuit. Class arbitrations shall only be available if requested by either party under its Class Action Arbitration Rules and approved by the arbitration entity. Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator or mediator. You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis.

C. Costs of Arbitration. Payment for any and all reasonable AAA filing, administrative, and arbitrator fees will be in accordance with the Consumer Arbitration Rules and its rules in the case of CEDR. Suppose the value of your claim does not exceed $1,000 USD. In that case, Khloro will pay for the reasonable filing, administrative, and arbitrator fees associated with the arbitration unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose. For mediation through CEDR, the parties will pay their share of mediation costs, and under certain conditions, such fees may be refundable to you, depending on the outcome of the mediation.

D. Forum. We’re based in Australia, so any legal action against Khloro related to our Services must be filed and take place in Western Australia. For all actions under the AAA Rules, the proceedings may be filed where your residence is, or in Western Australia, and any in-person hearings will be conducted at a reasonably convenient location to both parties taking into account their ability to travel and other pertinent circumstances. For any actions not subject to arbitration or mediation, you and Khloro agree to submit to the personal jurisdiction of a state or federal court located in Western Australia if your contract is with Khloro; if your contract is with Vera Verce Trust, you and Khloro agree to submit to the personal jurisdiction of the courts of Western Australia.

E. Government Exception. If you are a government agent or entity in Western Australia using the Services in your official capacity, and you are legally unable to agree to the clauses in this section, then those clauses do not apply to you. In that case, the Terms and any action related to the Terms will be governed by the laws of Western Australia (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of Western Australia.

F. Modifications. If we make any changes to this “Disputes with Khloro” section after the date you last accepted the Terms, those changes will not apply to any claims filed in a legal proceeding against Khloro prior to the date the changes became effective. Khloro will notify you of substantive changes to the “Disputes with Khloro” section at least 30 days prior to the date the change will become effective. If you do not agree to the modified terms, you may send Khloro a written notification (including email) or close your account within those 30 days. By rejecting a modified term or permanently closing your account, you agree to arbitrate any disputes between you and Khloro in accordance with the provisions of this “Disputes with Khloro” section as of the date you last accepted the Terms, including any changes made prior to your rejection. If you reopen your closed account or create a new account, you agree to be bound by the current version of the Terms.

12. Changes to the Terms

We may update these Terms from time to time. If we believe that the changes are material, we’ll definitely let you know by posting the changes through the Services and/or sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.

13. Some Finer Legal Points

The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Khloro regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

14. Contact information

If you have any questions about the Terms, please email us at support@khloro.com.

*In some countries you may have additional rights and/or the preceding may not apply to you.

 

 

At Khloro, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Khloro. This policy explains our privacy practices for Khloro.com (which we’ll refer to as the “Site”), Khloro’s mobile applications (the “Apps”), Khloro Payments, Khloro’s public Application Program Interface (the “API”), and our other services provided by Khloro, depending on your location (“Khloro,” together with “we,” “us,” and “our”). We’ll refer to the Site, the Apps, Pattern by Khloro, Khloro Payments, the API, and our other services as the “Services.” This policy does not apply to the practices of third parties (including other members who sell using the Services or API users) who may also collect or receive data in connection with your use of the Services.

1. Our Privacy Policy
2. Information Collected or Received
3. Findability
4. Messages from Khloro
5. Community
6. Information Uses, Sharing, & Disclosure
7. Transfers
8. Security
9. Retention
10. Your Rights & Choices
11. Your Responsibilities
12. Privacy Policy Changes
13. Contact

1. Our Privacy Policy

We process your personal information to run our business and provide our users with the Services. By accepting our Terms of Use (and in some jurisdictions, by acknowledging this policy), you confirm that you have read and understood this policy, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, websites hosted through Pattern by Khloro, or third-party websites and apps.

Khloro’s Terms of Use require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Khloro’s Services only if they have permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use the Services. You are responsible for any and all account activity conducted by a minor on your account. We do not knowingly “sell,” as that term is defined under applicable law, including the California Consumer Privacy Act, the personal information of minors. 

By using the Services, you acknowledge that Khloro will use your information in the United States, Ireland, and any other country where Khloro operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to those countries to which we are permitted by law to transfer personal information as more fully described in the “Transfers” section of this policy. 

2. Information Collected or Received

In the course of providing our Services, we collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following sources: directly from you, for example, from forms you complete or during registration; indirectly from you based on your activity and interaction with our Services, or from the device or browser you use to access the Services; from our vendors and suppliers that help provide Khloro services, you may interact with (such as, for example, for payments or customer support), and from our third-party advertising and marketing partners. Often, you choose what information to provide, but sometimes we require certain information to provide you with the Services. Khloro uses the personal information it receives and collects in accordance with the purposes described in this policy.

You can also choose to provide information to a third party via Khloro’s API. While users of Khloro’s API are required to follow Khloro’s API Terms of Use, including having appropriate privacy and security controls, Khloro does not have a direct partner relationship with these third parties and their processing of information is subject to their own privacy policies. You should understand any third party’s privacy and security practices before you share information with them.

Registration, Account Setup, Service Usage: In order to use the Services, you will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information, such as a shop name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. For example, we need a physical postal address if you are buying something on the Site for delivery. As a Khloro seller, if you choose to use our payment service (“Khloro Payments”), Khloro requires your full name, social security number, identification ID or tax ID, date of birth, bank account information, photograph, credit card information, and/or other proof of identification in order to verify your identity, provide this service to you, and comply with applicable law. For example, in certain markets, Khloro Sellers’ imprint (including trade name or individual name as applicable), may be displayed to buyers on Khloro in order to comply with local legal requirements. For both buyers and sellers, Khloro requires this information from you to provide you with the Services (including, to verify ownership of an account, mitigating fraud and abuse, complying with regulatory obligations, or completing a transaction as a buyer or seller). We may store credit card information and other information provided to us during checkout, for billing and payment purposes, and to process your transaction. Members in certain countries can save their credit card information to facilitate checkout for future purchases. If you’re a Khloro buyer in the EU, Norway, Iceland, or Liechtenstein, you may be asked to authenticate your payment method when you place your order. To authenticate a payment, you will need to respond to a prompt from your card issuer and provide additional information, such as a correct response to a question, a password, or a passcode. Khloro may contact individual shop owners confidentially to request more information about their shops or items listed through the Services or request information from buyers to ensure compliance with our policies and applicable law. In order to use certain products or services on Khloro, you may be required to complete an application; information that you submit through the application process will not be displayed publicly and will only be used internally by Khloro and its service providers unless otherwise specified.

Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings. The name associated with your account (which you may modify in your account settings) is publicly displayed and connected to your Khloro activity. Other members may see the date you joined; ratings, reviews and information relating to items you review, and related photos for items you purchased or sold; your profile information; items you listed for sale; your shop pages and policies; your Favorites, followers, and those you follow; sold item listings and the number of items sold; comments you post in our community spaces; and information you decide to share via social networks. For Sellers, we may collect and use information about you to feature you in marketing and advocacy materials and feature you and your shop on and off the platform, as provided for in Khloro’s Terms of Use. From time to time, we may also ask you about certain demographic information, such as your race, ethnicity, sexual orientation, or gender identity, in relation to specific marketing and advocacy projects and campaigns. Providing this demographic information is entirely voluntary and at the time we ask we will also seek your consent to use it.

Automated Information: Khloro automatically receives and records information from your browser or your mobile device when you visit the Site, use the Apps, or use certain features of the Services, such as your IP address or unique device identifier, cookies, and data about which pages you visit and how you interact with those pages in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. Khloro may also receive similar information (like, for example, IP addresses and actions taken on the device) provided by a connected Internet of Things devices such as a voice-activated assistant or Smart TV. We may combine this information from your browser or your mobile device with other information that we or our advertising or marketing partners collect about you, including across devices. This information is used to prevent fraud and keep the Services secure, analyze and understand how the Services work for members and visitors, and provide advertising, including across your devices, and a more personalized experience for members and visitors.

We also automatically collect device-specific information when you install, access, or use our Services. This information can include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers. 

Data from Khloro Vendors and Suppliers: We also receive information about you from our vendors and suppliers. This information can include customer service interactions, payments, shipping, and information shared in Khloro’s forums.

Data from Advertising and Marketing Partners: As described below, Khloro receives information about you from our advertising and marketing partners. This information can include attribution information via cookies and UTM tags in URLs to determine where a visit to Khloro comes from, responses to marketing emails and advertisements, responses to offers, and audience information from partners to who you have given consent share that information with us. 

Location Information: We collect information about your use of the Services for advertising, for analytics, to serve content, and to protect the Services. This can include your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). When you use the Apps, you can share your geolocation details with Khloro to use functions like our local marketplace, maps, and in-person sales (although you don’t need to share these details). You can choose to publish your location when you sell on Khloro. 

We obtain the location information you provide in your profile or your IP address. With your consent, we may also determine location by using other information from your devices, such as precise location information from GPS or information about wireless networks or cell towers near your mobile device. We use and store information about your location to provide features and to improve and customize the Services, for example, for Khloro’s internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for shipping and mapping services; and (using non-precise location information) marketing. Suppose you have consented to share your precise device location details but would no longer like to continue sharing that information with us. In that case, you may revoke your consent to the sharing of that information through the settings on the Apps or on your mobile device. Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the Site to function. We will only share your geolocation details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services. You may also choose to enable the Apps to access your mobile device’s camera to upload photographs to Khloro.

Analytics Information: We use data analytics software to ensure Site and App functionality and to improve the Services. This software records information such as how often you use the Apps, what happens within the Apps, aggregated usage, performance data, app errors and debugging information, and where the Apps were downloaded from. We do not link the information we store within the analytics software to any personally identifiable information that you submit within the mobile application. See Khloro’s Cookies and Similar Technologies Policy and Disclosures for more information. 

Information from Third Parties: Some members or visitors may choose to connect to Khloro or register a Khloro account using an external third-party application, such as Facebook, or an app developed using Khloro’s API. Connecting your Khloro account to third-party applications or services is optional. Suppose you choose to connect your account to a third-party application. In that case, it is subject to your agreements with that third party (like their Terms of Use and privacy notices), and Khloro can receive information from that application. We may also collect public information in order to connect with you, such as when we communicate with you over social media. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on Khloro on certain social media networks connected to your Khloro account. You can revoke your permission anytime in your account settings. Certain third-party applications that you use to create or sign in to your account may allow you to discontinue receiving messages from us or allow you to forward those messages to another email address. If we are unable to send you critical messages about your account, we may suspend or terminate your account. 

Non-Member Information:

Khloro receives or obtains information (for example, an email address or IP address) about a person who is not yet a registered Khloro member (a “non-member”) in connection with certain Khloro features, such as when a non-member chooses to subscribe to a Khloro newsletter.
A member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature.
A non-member engages in a transaction.
A member sends a gift card code to a non-member.
A non-member uses Guest Checkout to make a purchase.
Non-member information is used only for the purposes disclosed when it was submitted to Khloro, for purposes necessary to the functioning of Khloro’s Services or where Khloro has a legitimate interest, as disclosed in the “Information Uses, Sharing, & Disclosure” section below, or to facilitate action authorized by a member or the non-member. 

3. Findability

You can choose to import your contacts from your mobile device or personal email address book, or a social network account to Khloro. We do not retain the login information for your email service, mobile device, or social network site. You can search for people you know by email address or phone number on the Site or through your import contact information. Finding your friends on Khloro helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email). 

If you do not want your contacts to be able to find you on Khloro through your email address, phone number, or social networking connections, then you can change your findability through your account settings. If you do not wish to be located on Khloro via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information. 

4. Messages from Khloro

On occasion, Khloro will need to contact you. Primarily, these messages are delivered by email, Khloro Messages, or push notifications for a variety of reasons, including marketing, transactions, advocacy, and service update purposes. If you no longer wish to receive push notifications, you can disable them at the device level. You can opt-out of receiving marketing communications via email or Messages in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your devices, such as operating system and user identification information. Every account is required to keep a valid email address on file to receive messages. Khloro may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent where required by applicable law, Khloro may send you an SMS (or similar) message or reach out to you by telephone, in order to provide you with customer support, for research or feedback, or to provide you with information about products and features that you may find of interest. You can update your contact preferences in your account settings.

You understand and agree that Khloro can send you non-marketing emails, Khloro Messages, or messages, such as those related to transactions, your account, security, or product changes. Some messages from Khloro are service-related and necessary for members and Guest Checkout users. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, service availability, modification of key features or functions, relaying Messages with buyers, and correspondence with Khloro’s Support team (including by chat interface or the other methods of communication as described above). 

When you register for an account, subscribe to a newsletter, or provide us with your email address or phone number such as for a Guest Checkout purchase, you receive notice of and agree (in some jurisdictions and situations, by an additional unambiguous consent) to receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the opt-out link included in marketing emails or messages. Members can also control which marketing emails or messages they receive from Khloro through their account settings. Please note that some changes to your account settings may take a few days. 

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Khloro (see the “Findability” section above for more information). If someone in your contact list is not already a member, you may invite them to join Khloro, and an email will be sent to them on your behalf. You may send an invitation only to someone who has given you consent to receive one. Recipients of email invitations may opt-out of receiving future invitations by following instructions in the email invitation message.

5. Community

Khloro is a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams, which are a part of the Khloro Community space. You don’t have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services. Be aware that any personal information that you choose to submit there can be read, collected, or used by others, or could be used to send unsolicited messages to you. We engage certain third parties to assist in providing community services to you. In the context of that relationship, we need to share some of your information with such third parties to provide that service. This may include, for example, information from your Khloro account that is publicly available, your account’s status, your forum posts and Team memberships, your Khloro username and/or shop name, the display name you’ve optionally chosen to share publicly in your Khloro account, avatar image, the date that you registered on Khloro, as well as your language and regional settings on the Site. If you close your Khloro account, your Community account, which allows you to post in Forums, will also be closed and related personal information will be deleted. However, your posts may remain public after your account is closed, although your name will no longer be displayed alongside the post. You are responsible for the personal information that you choose to post in community spaces through the Services. You can set your privacy preferences, download your data in your Community Settings, and close or delete your Community account by submitting a request to Khloro.

Another member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favorites. You may choose to make certain activities private through your account settings. You can block any member with whom you do not wish to share your updates.

6. Information Uses, Sharing, & Disclosure

We respect your privacy. Khloro will not disclose your name, email address, or other personal information to third parties without your consent, except as specified in this policy. 

You can control your privacy settings through the opt-out buttons in your account settings privacy tab, and the Privacy Settings link in the footer of most site pages and our homepage. Please note that some changes to your privacy settings may take a few days to take effect. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. 

Legal Bases

When you access or use the Services, we collect, use, share, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

Necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
You have consented to the processing, which you can revoke at any time;
Necessary to comply with a legal or regulatory obligation, a court order, or to exercise or defend any impending or asserted legal claims; 
Necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners (described in more detail below);
You have expressly made the information public; 
Necessary in the public interest, such as to prevent crime; and
Occasionally necessary to protect your vital interests or those of others (in rare cases where we may need to share information to prevent loss of life or personal injury).

We principally rely on consent (which can be withdrawn at any time):

To send marketing messages.
For third-party data sharing related to advertising, and, to the extent applicable.
For the use of location data for advertising purposes. 
We rely on consent for targeted online and offline marketing, including tools like Facebook Custom Audience and Google Customer Match. We or our sellers may advertise our Services or our sellers’ products through a variety of different mediums and rely on your consent to do so off-site. We may work with advertising partners such as Facebook, Google, and other partners disclosed in our Cookies and Similar Technology Policy. These partners have their own privacy policies and consent mechanisms for their customers and Khloro’s controls. You may see the privacy policies and privacy choices for these partners, and the information you share with them, in our Cookies and Similar Technology Disclosures. 

Khloro may also use first-party data (e.g. your prior shopping), and may combine it with other data collected from you, such as your location, or publicly available information, to permit us to create targeted audiences based on your known or inferred demographic and/or interests to provide you with more relevant and useful advertising on our site, in our direct marketing channels (like email), or with our off-site marketing partners, like Google and Facebook, subject to their terms and privacy notice you agreed to with such partners.

Our Legitimate Interests

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and Improving our Services: We use your information to improve and customize our Services, including sharing your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used and explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on Khloro.

Providing Marketing Communications: We rely on our legitimate interest to send you marketing messages (where permitted independent of the consent) and for Khloro’s advertising programs (including Khloro’s on-site advertising and marketing).

Keeping our Services Safe and Secure: We use your information for safety and security purposes, which can include sharing your information for such purposes, and we do so because it is necessary to pursue our legitimate interests or those of a third party in ensuring the security of our Services, preventing harm to individuals or property, or crime, enforcing or defending legal rights, or preventing damage to Khloro’s systems, or those of our users or our partners. This includes enhancing the protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kinds. We use your information to provide and improve the Services, for billing and payments, identification and authentication, and general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use the information you provide to resolve disputes with Khloro or other members. 

Buying and Selling: As part of the buying and selling process, Khloro will facilitate sharing information between the two members involved in the transaction, such as the other Khloro member’s shipping address and payment status. This can also involve us sharing your information with some of our third-party partners such as our shipping and payment partners to enable us to provide the Service to you. Such partners will process your personal information in accordance with their own privacy policies. In some instances, while they are subject to Khloro’s privacy and security requirements for vendors, these partners, not Khloro, are responsible for the protection of personal information under their control. By making a sale or a purchase on Khloro, you are directing us to share your information in this way. Since this is an important part of the Services we provide, we need to do this in order to perform our obligations under our Terms of Use. We expect you to respect the privacy of the member whose information you have received. As described in Khloro’s Terms of Use, you have a limited license to use that information only for Khloro-related communications or for Khloro-facilitated transactions. Khloro has not granted a license to you to use the information for unauthorized transactions or send unsolicited commercial messages in violation of any applicable laws, including any consent requirements of the recipient's jurisdiction. You should only add a member to your email or physical mailing list or otherwise use or store a member’s personal information in accordance with applicable laws, including any consent requirements that apply in that member’s jurisdiction. 

Site Customization: We may learn about the types of products that you’re interested in from your browsing and purchasing behaviour on (and off) the Site or Apps and use such information to suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you search for and discover relevant items and recommended purchases, including using this information to help sellers find the best ways to market and sell their products on Khloro. 

Legal and Safety: Khloro may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against impending or asserted legal claims, including to collect a debt, or a material violation of our policies (including our Intellectual Property Policy); to comply with a subpoena, court order, legal process, regulation, or other legal requirements; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our rights or property, or violations of Khloro’s Terms of Use. For example, if permitted due to the foregoing circumstances, your information may be shared with tax authorities or other governmental agencies. In the cases set out above, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims or to facilitate the collection of taxes and prevention of tax fraud. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

Suppose Khloro receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph. In that case, Khloro may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, company/trading name and, where appropriate, bank account and transaction details. Find out more about how Khloro responds to requests for records or information about members of Khloro’s community in our Requests for Information Policy.

Affiliated Businesses: Khloro is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell items or services to you through the Services or, with your consent, offer promotions (including email promotions) to you. Khloro also provides services or sells products jointly with affiliated businesses, including providing you with the opportunity to sign up with such partners and allow them to more effectively market to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business to facilitate your transaction. This forms part of the Services we provide in accordance with our Terms of Use. We rely on consent (which can be withdrawn at any time) to send marketing messages and for third-party sharing relating to advertising. As part of this, we may work with advertising partners such as Facebook or Google, and we may use analytics aggregated from usage information including, for example, search keywords, favorites, browsing history, and purchase history.

Aggregated Information: Khloro may share demographic information with business partners, but it will be aggregated and de-personalized so that personal information is not revealed.

Service Providers: Khloro also needs to engage third-party companies and individuals (such as research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Khloro not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

Business Reorganization: Khloro may choose to buy or sell assets in some cases. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Khloro’s assets), member information is typically one of the business assets that is transferred. Suppose Khloro intends to transfer information about you. In that case, Khloro will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt-out before information about you becomes subject to a different privacy policy.

Third Parties: Third-party plug-ins also collect information about your use of the Site. For example, when you load a page on Khloro that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you use the Services. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. Khloro chooses and manages these third-party technologies placed on its Sites and Apps. However, these are third-party technologies, and they are subject to that third party’s privacy policy. For more information, see our Cookies & Similar Technologies Policy. We rely on your consent to drop and read these cookies when not technically necessary or when not required based on another purpose such as legitimate interest. 

This policy does not apply to the practices of third parties (such as other members who sell using the Services, certain third-party providers on whom we rely to provide certain services, or API users) that Khloro does not own or control or individuals that Khloro does not employ or manage, except as otherwise provided for in the Terms or as required by law. If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. While Khloro requires these third parties to follow Khloro’s privacy and security requirements, Khloro does not control the privacy or security policies of such third parties. To the full extent applicable in your jurisdiction, Khloro is not responsible for the privacy or security practices of these sellers, API users, or other websites on the internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of European law, these sellers, third-party providers, and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services. 

7. Transfers

Khloro operates a global service. If you reside outside of Australia, your personal information is controlled by Khloro eCommerce. The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in Australia, it may be accessed by government authorities in accordance with AU law.

To the extent that Khloro is deemed to transfer personal information outside of the EEA, we rely separately on, alternatively, and independently on the following legal bases to transfer your information: 

Model Clauses

The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of Europe. We often use these Model Clauses when transferring personal information outside of Europe. 

Necessary for the performance of the Contract between Khloro and its Members

Khloro provides a voluntary service; you can choose whether or not to use the Services. As we operate in countries worldwide and use technical infrastructure in Europe to deliver the Services to you, in accordance with the contract between us (our Terms of Use), we need to transfer your personal information. and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world. 

8. Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example, encryption is used for certain information (such as credit card numbers) using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. 

Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. Khloro offers members advanced security features and settings, such as two-factor authentication for signing in and sign-in history and notifications; you can view more information in your account settings.

If you have any questions about the security of your personal information, you can contact us at support@khloro.com. 

9. Retention

Khloro will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Khloro member account), or as needed to provide the Services to you. If you no longer want Khloro to use your information to provide the Services to you, you may close your account. Khloro will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, Khloro sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

10. Your Rights & Choices

Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR) and the Consumer Privacy Act (CPA), provide users with rights related to their personal information. Consistent with those laws, Khloro gives you the choice of accessing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your Khloro account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request to close your account and delete your personal information permanently. Depending on your location, you may also benefit from a number of rights with respect to your information. While some of these rights apply generally, certain rights apply in limited cases.

Right to Access & Portability: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format and information explaining how that information is used. See this Help Center article for more information.
Right to Correction: You have the right to request that we rectify inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of Khloro. 
Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can object using the unsubscribe link in such communications or changing your account email settings. 
Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you can revoke your consent to the sharing of that information through the settings on your mobile device. This is without prejudice to your right to close your account and delete your personal information generally permanently. 
The CPA provides residents with the following additional rights: 

Right to Know: Australian residents may request disclosure of the specific pieces and/or categories of personal information that the business has collected about them, the categories of sources for that personal information, the business or commercial purposes for collecting the information, the categories of personal information that we have disclosed, and the categories of third parties with which the information was shared. 
Right to Opt-Out: To the extent that Khloro “sells” personal information (as that term is defined under the CPA), residents are entitled to opt-out of the “sale” of data at any time (see below for more information). 
 
If you would like to manage, change, limit, or delete your personal information, you can do so via your Khloro account settings. Alternatively, you can exercise any of the rights above by contacting us by submitting a message through our contact form available in our Help Center, chat support, or through any other channels available via our Help Center. Once you contact us to exercise any of your rights, we will confirm receipt of your request.

Limiting the use of, or deleting, your personal information may impact features and uses that rely on that information. However, we will not discriminate against you for exercising any of your rights, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for services. If you need further assistance, you can contact Khloro through one of the channels listed below under “Contact”. We will respond to your request within a reasonable timeframe.

Please note that we may verify your identity before we are able to process any of the requests described in this Section, and in our discretion, deny your request if we are unable to verify your identity. As a part of this process, government or other identification may be required. You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government-issued identification, and we may verify the authenticity of the request directly with you.

Email & Messages

You may also control the receipt of certain types of communications from Khloro in your account settings. Khloro may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can control which optional messages you choose to receive by changing your account settings, and you can learn more in the “Messages from Khloro” Section of this policy. If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account.

We use both technically necessary (for the functioning and security of the Services) and non-technically necessary cookies and similar technologies. A more detailed explanation of the technologies we use, and how to opt-out when applicable, can be found in Khloro’s Cookies & Similar Technologies Policy.

Notice of Collection

In addition to the Rights & Choices described above, the CCPA requires disclosure of the categories of personal information collected over the past 12 months. While this information is provided in greater detail in the “Information Collected or Received Section above, the categories of personal information that we have collected – as described by the CCPA – are:

Identifiers, including name, email address, shop name, IP address, and an ID or number assigned to your account.
Other individual records such as phone number, billing address, or credit or debit card information. This category includes personal information protected under pre-existing California law (Cal. Civ. Code 1798.80(e)), and overlaps with other categories listed here.
Demographics, such as your age or gender, or, where you have provided such information to Khloro voluntarily, demographic information about your race, ethnicity, sexual orientation, or gender identity, provided in relation to specific marketing and advocacy projects and campaigns. This category includes data that may qualify as protected classifications under other California or federal laws.
Commercial information, including purchases and engagement with the Services.
Internet activity, including your interactions with our Services and what led you to our Services.
Sensory visual data, such as pictures posted on our Service.
Geolocation data is provided through location-enabled services such as WiFi and GPS.
Inferences, including information about your interests, preferences and favourites.

The Purposes for Our Collection

We collect and use these categories of personal information for our business and commercial purposes described in the “Information Uses, Sharing and Disclosure” Section above, including providing and improving the Services, maintaining the safety and security of the Services, processing purchase and sale transactions, and for advertising and marketing services.

Third-Party Marketing and Advertising and Your Rights (Opt-Out of “Sale”)

Khloro does not sell personal information to third parties for monetary value. However, the term “sale” is defined broadly under the Consumer Privacy Act. To the extent that “sale” under the CPA is interpreted to include interest-based advertising or other data uses described in the “Information Uses, Sharing and Disclosure” Section above, we will comply with applicable law as to those activities. You can read more in our Cookies & Similar Technologies Policy. 

To opt-out of receiving interest-based advertising, you can exercise your choice by using your account privacy settings, or the general privacy settings link located at the footer of our homepage and most pages of the Site. The right to opt-out of interest-based advertising is available to all Khloro users.

Do Not Track Signals

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to the online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.

California law entitles residents to ask for a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Other than to Sellers on Khloro (see “Buying and Selling” under the “Information Uses, Sharing and Disclosure” Section above), who must obtain your separate consent for their own marketing off of Khloro, or unless you request us to or consent to it, Khloro does not share any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, you can contact us through one of the channels listed in the “Contact” section below. For information on interest-based advertising with Khloro and how your information is used for marketing, see Khloro’s Cookies & Similar Technologies Policy. 

Accessibility

If you have a disability and would like to access this policy in an alternative format, please contact us using one of the channels listed in the “Contact” section below.

11. Your Responsibilities

If you sell using our Services or use Khloro’s API, you may receive and determine what to do with certain personal information. Your privacy responsibilities, including when you act as an independent data controller (someone who decides what personal data to collect and the purpose you use the data for) are laid out in the Khloro Seller Policy and the Khloro API Terms of Use. 

12. Privacy Policy Changes

We may amend or update this policy from time to time. We encourage you to check back regularly and review any updates. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. 

13. Contact

If you have any questions: Contact Khloro’s Support team via our Help Center

Send an email to Khloro’s Data Protection Officer at support@khloro.com

 

 

Khloro is a place where you can purchase sustainable foods and alternative goods directly from sellers worldwide. Whether you are looking for Neonates (Day old larvae) or Cricket powder, or machinery, we want you to have a positive experience shopping on Khloro. Please read on to learn more about your rights and what is expected of you as a buyer.

This policy is a part of our Terms of Use. By shopping on Khloro, you agree to this policy and our Terms of Use.

1. Understanding Khloro’s Limitations as a Venue
2. Communicating with Other Khloro Members
3. Purchasing an Item on Khloro
4. Leaving a Review of an Item
5. Creating and Uploading Content
6. Reporting a Problem with an Order or Returning an Item

1. Understanding Khloro’s Limitations as a marketplace

Khloro provides a venue for buyers to discover and purchase from sellers worldwide. It is important to note that Khloro is not a part of that transaction. By shopping on Khloro, you understand that:

You are not buying directly from Khloro, but from one of the many sellers on Khloro;
Khloro does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Khloro or any content posted by sellers (such as photographs or language used in listings or shop policies);
Each seller on Khloro has their own processing times, delivery methods, and shop policies; and
You assume responsibility if you order a custom order.
As a community member, you have the opportunity to flag an item or a shop that violates any of Khloro’s policies. Flagging is confidential
2. Communicating with Other Khloro Members

Messages

You can use Khloro’s Messages (“Messages”) tool to communicate directly with sellers or other Khloro members. Messages are a great way to ask sellers questions about an item or an order. Messages may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations or spam;
Harassing or abusing another member or otherwise violating our Anti-Discrimination Policy;
Contacting someone after they have explicitly asked you not to; 
Interfering with a transaction or the business of another member; or
Exchanging personal contact, financial or other information to evade the checkout process on Khloro, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
Interference

Interference occurs when a member intentionally interferes with another member’s shop to drive away their business. Interference is strictly prohibited on Khloro. Examples of interference include:

Contacting another member via Khloro Messages to warn them away from a particular member, shop, or item;
Posting in public areas to demonstrate or discuss a dispute with another member;
Purchasing from a seller for the sole purpose of leaving a negative review;
Maliciously clicking on a competitor’s Promoted Listings ads to drain that member’s advertising budget, also known as ‘click fraud’.
Harassment

Any use of Khloro Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know.

3. Purchasing an Item on Khloro

When you buy from a shop on Khloro, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Khloro, you agree that you have:

Read the item description and shop policies before making a purchase;
Submitted appropriate payment for item(s) purchased; and
Provided accurate delivery information to the seller.
You also agree to comply with our Khloro Payments Policy when you use Khloro Payments and our Khloro Gift Card, Credits & Coupons policy when you purchase or redeem Khloro Gift Cards, Khloro Credits or Khloro Coupons.

For the safety of our community and to avoid scams and fraud, all transactions must take place through the Khloro checkout system, and only transactions that take place through the Khloro checkout system are eligible for our case system (except for orders made via Standalone PayPal).

It is prohibited to share contact information to evade the checkout system on Khloro. If you need to discuss your order details with your seller, please keep your communication on the Khloro platform (via Messages).

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five-star rating and a photograph of your purchase after your item’s estimated delivery date. If an estimated delivery date is unavailable, the review window opens after the order’s processing time and delivery time elapsed. Your review profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review or photograph, you acknowledge that your Content may not:

Contain private information;
Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
Contain hateful or derogatory language or imagery, or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
Contain prohibited medical drug claims;
Contain advertising or spam;
Be about things outside the seller’s control, such as a delivery company, Khloro, or a third party;
Contain threats, harassment, or extortion;
Include shilling or otherwise falsely inflate a shop’s review score; 
Undermine the integrity of the Reviews system.
By uploading a photograph to one of Khloro’s websites or Khloro’s mobile app, you warrant that:

You own the picture, or you have the rights or permission to use the image; and
As stated in Khloro’s Terms of Use, you understand that Khloro has a license to use any content you provide to Khloro.
Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use.

We reserve the right to remove reviews or pictures that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of Khloro, you have the opportunity to create and upload a variety of Content, like Messages, text, photos, and videos. To keep our community safe and respectful, you agree that you will not upload Content that is:

Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination and Hate Speech Policy;
Graphic, obscene, or vulgar;
In violation of someone else’s privacy or intellectual property rights; 
False, deceptive, or misleading.
6. Reporting a Problem with an Order or Returning an Item

Khloro’s Case System

Although Khloro is not directly involved in a transaction between a buyer and a seller, we provide a ticket system in the unlikely event that your order does not go as expected. By using Khloro’s ticket system, you understand that Khloro may use your personal information to resolve disputes with other members. You can use Khloro’s ticket system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Khloro only allows on-platform refunds for 60 days post-transaction. After this 60-day window has elapsed, Khloro can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Khloro will be in your original form of payment, and if such payment is not available, a Khloro credit will be issued.

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

There is no proof that the item was dispatched to the buyer.
An item was not sent to the address provided on Khloro.
Not as Described

An item is not as described if the buyer can demonstrate significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

The item received is a different colour, version, or size.
The seller failed to disclose that an item is damaged or is missing parts.
The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
The item was advertised as authentic but is not accurate.
The item’s condition is misrepresented.
Not as described cases can also be filed for late delivery. To qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not dispatch the item(s) according to their processing time or the date agreed upon in Messages.
If Khloro determines that an item is not as described, the seller will be required to refund the order, including the original postage and return postage. In the event that Khloro needs to refund the return postage cost on behalf of the seller, that refund may come in the form of a Khloro Credit. 

Ineligible Transactions

Some disputes don’t qualify for Khloro’s case system. These include:

Items that the delivery company damages (if packaged adequately by the seller).
Items have been altered, used, worn, washed, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to delivery delays.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer’s expectations.
Cost of postage disputes.
Items that are purchased in person.
Items prohibited from sale on Khloro, including services and intangible goods.
Transactions where payment is not made via Khloro’s checkout system.
Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Khloro Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Not all sellers accept returns. Each seller has their return policies, which should be outlined in their Shop Policies. If you reside in the European Union, you may be entitled to a 14-day “cooling off period” or a “right of withdrawal”, during which you may return an item for any reason.

 

Sellers may be charged for using some of Khloro’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them.

This policy is a part of our Terms of Use. You agree to this policy and our Terms of Use by opening a shop.

1. Types of Fees
2. Fee Avoidance
3. Paying Your Fees
4. Payments
5. Taxes
6. Gift Cards, Credits, and Coupons

1. Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar applicable taxes (GST). See the Taxes section below for further details.

Listing Fees
You will be charged a listing fee of $0.30 USD for each item that you list over the allowed free tier on our free basic account. You will only be charged a listing fee for creating or renewing a listing; there is no fee for editing a listing. You will be charged a listing fee whether or not the listed item sells. If you list multiple quantities of the same product, the initial listing fee will be $0.30 USD, and the listing will be automatically renewed at $0.30 after each of the items sells. Listing fees are reflected in your payment account and deducted at the time the listing is published or renewed. It’s important to note that listing fees are non-refundable.

Auto-renew

The automatic renewals feature will automatically renew your listings at the end of the three-month listing period unless you choose to not use automatic renewals for a particular listing or for your shop. You can see the automatic listing status in your Listings Manager and may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Listings Manager. You will be charged the listing fee of $0.30 USD for each of these listings until you cancel automatic renewals. Once you cancel, you will only be charged for the current listing period.

Transaction Fees

When you make a sale through khloro.com, you will be charged a transaction fee of between 4% - 14% of the price you display for each listing plus the amount you charge for delivery. If you are a Stripe or Paypal Payments user and you list your items in a currency other than your payment account currency, see the Currency Conversion section below for more details on the transaction fee. If you sell from Australia, the transaction fee will not apply to sales tax, Goods and Services Tax (“GST”), unless you have included those charges in your listing price. If you sell from anywhere other than Australia, the transaction fee will apply to the listing price (including any applicable taxes), postage price, and gift wrapping fee. Transaction fees are deducted from your current balance as each sale occurs and are reflected in your payment account.

Advertising and Promotional Fees

Khloro offers multiple services to help you advertise your listings and promote your shop, including Ads and Offsite Ads. If you use Khloro Ads, you select your budget, as set forth in more detail below. For more information, please see the Advertising & Marketing Policy.

Ads Fees

If you purchase paid advertising through your Dashboard in Shop Manager, you can set a budget to limit the amount you’re willing to pay for Ads to promote your listings or shops. Your budget can be set at or above a predetermined minimum set by Khloro, and you will not be charged more than your maximum budget daily. All bids are made in United States dollars (USD). Ads fees may be charged on a recurring basis and are deducted from your current balance and reflected in your payment account. For more information, please see the Advertising & Marketing Policy.

Offsite Ads Fees

Khloro purchases offsite advertising from a network of participating partners, such as social networks and search engines. If such advertising includes your listing, a buyer clicks on it, and then orders from your shop within 30 days of that click, you will be charged an advertising fee on these orders (which we’ll refer to collectively as “Attributed Orders” and individually as an “Attributed Order”).

The Offsite Ads fee you are charged for Attributed Orders depends on your shop’s sales over the previous 365 days, as follows:

1. The standard fee you will pay is 10-14% on Attributed Orders

2. If your shop has made less than $10,000 USD in sales over the previous 365 days, as calculated on the first day of the month, you will pay a fee of 14% (as described in the section below) on Attributed Orders, unless you opt-out of participation in Offsite Ads for the duration your shop is under the $10,000 USD threshold. The 14% fee and opt-out apply until or unless you at any time meet the $10,000 USD threshold.

3. If at any time your shop has made sales of $10,000 USD or more over the prior 365 days (going back to 20th February 2019 and later), as calculated on the first day of the month, you will subsequently pay a fee of 12% (as described in the section below) on Attributed Orders, as of the beginning of the programme if you immediately qualify, and otherwise on the first day of the month following qualification. If you subsequently fall below the $10,000 USD threshold at a later date, you will still only be charged a 12% advertising fee for the lifetime of your shop. If you opted out of participation in Offsite Ads prior to meeting the $10,000 USD threshold, you will be required to participate and will be charged a 12% advertising fee on Attributed Orders for the lifetime of your shop upon reaching the $10,000 USD threshold. The prior opt-out while under the $10,000 USD threshold will no longer apply (even if you subsequently fall below the $10,000 USD threshold at a later date).

Beginning a month after initial calculations when the programme starts, perform subsequent calculations on the first day of each calendar month and give you notice if you have crossed the $10,000 USD threshold.

To calculate this $10,000 USD threshold, sales are calculated by multiplying item price by quantity (minus any discounts or formally cancelled orders). In-Person Payment orders, fees, or separately charged postage, taxes, or gift wrap. For sellers with shop currencies other than USD, the $10,000 USD threshold is calculated with the currency exchange rates used when the relevant sales were processed. Exchange rates used are variable and are provided by a third-party financial services company. 

How Offsite Ads fees are calculated:

Offsite Ads fees apply to Attributed Orders and are charged as a percentage of the total order amount, which comprises the price you display for each listing plus the amount you charge for postage and gift wrapping and in some jurisdictions, taxes, as set forth below. The applicable percentage charge, either 12% or 15%, is determined as described above.

Subscription Fees
Sellers in good standing may opt-in to Khloro Plus, a subscription package offering an expanded set of tools for growing brands. The fee for a Khloro Plus subscription is $10 USD per month. Plus, subscription fees are deducted from your current balance each month and reflected in your payment account. We will charge sales tax on your monthly subscription fee for sellers in Australia.

Auto-renew

Subscription fees will be added to your payment account on the same day every month in your domestic currency. For example, if you sign up on 5th March, your subscriptions fees will be added on 5th April, 5th May, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on 31st May, your subscription fees will be added on 30th June because that is the last day of the month. You can cancel your Plus subscription anytime by visiting the Your Subscription section of your Shop Manager’s Settings. You will have access to your Plus subscription until the end of that subscription cycle, and your final day of access will be identified in the Your Subscription dashboard. After your Plus subscription has ended, your shop will return to Standard, and you will no longer have a subscription fee added to your payment account. 

Plus subscribers have the option to register free domains and select domain extensions like “.com”, “.net”, and “.ca” through our third-party provider, Hover. This discount is valid for the first year of domain registration. When your domain needs to be renewed after a year, it will be subject to a normal pricing structure.

Payment Processing Fee and Online Sales. 

Khloro charges a payment processing fee for each transaction through Payments. Payment processing fees vary based on the location of your bank account. Specific markets may also charge a fixed deposit fee for disbursing seller funds under certain designated thresholds. The payment processing fee is assessed on the total amount of the sale, including tax and postage. Payment processing fees are deducted from the sale amount in your payment account. Deposit fees are deducted from your Available Funds and reflected in your payment account when your scheduled deposit.

Delivery Fees

Khloro offers sellers in specific locations the ability to purchase postage labels to fulfil their orders. The cost of the postage label will depend on the delivery carrier and the origin, destination, weight, and dimensions of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. Sellers who purchase postage labels may also purchase parcel insurance through licensed insurance carriers. You must accept Stripe Payments or PayPal as payment methods to buy postage labels through Khloro. Postage fees and any adjustments are reflected in your payment account and deducted from your current balance.

Regulatory Operating Fees

Sellers in certain countries will be charged a Regulatory Operating fee on each transaction. A Regulatory Operating fee is a fixed percentage of the price you display for each listing plus the amount you charge for postage, which should include applicable taxes, and is charged, where applicable, in addition to other fees described in this policy. Regulatory Operating fees may vary per country and are charged due to the increased cost of operating in the relevant country, for example, as a result of additional costs of compliance with applicable regulation(s). 

Personal Shopfront Fees

You can purchase our personalised website service to design your shop front. You’ll be charged a monthly subscription fee of $15.00 - $35 USD these services are only available on an annual plan. Where applicable, Khloro will charge sales tax on your monthly subscription fee for sellers located in Australia. Your first month’s fee will be pro-rated, and you will be charged the full subscription fee for each subsequent month. If you purchase a domain name through our partner, you will also be charged a fee to register the domain name and for any related services you purchase.

Auto-renew. 

Your subscription fee will automatically renew on the first of the month. You’ll be responsible for paying the full subscription fee for that month based on a minimum 12-month subscription.

Currency Conversion

With the exception of the transaction fee, Offsite Ads fees, the Payment Processing fee, Regulatory Operating fees, and deposit fees convert fees from USD to your payment account currency at the market rate at the time the fee is reflected in your payment account. All fees appear in your payment account in USD. However, Payment users located in Bulgaria, Croatia, Czech Republic, Hungary, Poland, and Romania will have all fees deducted from their payment account in their designated payment account currency.

Transaction fees, Offsite Ads fees, Regulatory Operating fees: If you list your items in a currency other than that of your payment account, the transaction fee and, where applicable, the Offsite Ads fee and Regulatory Operating fee will be converted to your payment account currency at the market rate and reflected in your payment account.

To avoid incurring foreign exchange charges on your sales, Khloro recommends you list your items in the same currency as your payment account currency. 

Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited. This includes, for example, encouraging buyers to purchase an item in your Khloro shop through another venue. A transaction initiated on Khloro may not be completed off of Khloro. The price stated in each listing description must accurately represent the sale. Sellers may not alter the item’s price after a deal to avoid transaction fees, misrepresent the item’s location, or use another user’s account without permission.

Paying your Khloro Fees

Khloro will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. Suppose your payment account does not contain adequate funds. In that case, you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due. It may charge your card on file or take other actions to collect funds as laid out in the Recoupment section of Khloro’s Payments Policy. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card, or PayPal. 

Your statement is available in your payment account at the beginning of each month and will detail all sales and fees activity from the preceding month. Khloro may suspend your selling privileges at any time pending payment of your outstanding balance.

Sales Tax on Subscription Fees
Where applicable, sales tax will be applied to your subscription fee and the Khloro Plus subscription fee charged by Khloro.

VAT on Seller Fees
Depending on your business status and location, Khloro may be required to apply VAT/GST on seller fees charged each month and remit it to the relevant tax authority. VAT is collected on all fees for sellers located in countries where VAT should be applied.

Gift Cards, Credits & Coupons

If you are registered to use Khloro Payments, you may accept payment by Gift Cards, Credits, and Coupons. Khloro also charges a payment processing fee.

 

Khloro offers sellers multiple advertising channels to promote their listings and shops. We believe ads should help sellers grow their businesses and contribute to the overall member experience. This Advertising & Marketing Policy explains your rights and responsibilities when using Khloro’s advertising services.

This policy is a part of our Terms of Use. By using Khloro’s advertising services, you agree to this policy and our Terms of Use. This Advertising & Marketing Policy may change over time, per Khloro’s Terms of Use terms. By continuing to use Khloro’s services, you agree to those changes.

1. Khloro Ads

 2. Offsite Ads

 3. Shop-Specific Promotions

 4. Disclaimers 

1. Khloro Ads

Sellers can purchase paid advertising on Khloro through the Advertising Dashboard in Shop Manager. Khloro Ads display a seller’s listings or shops prominently on Khloro’s websites and mobile apps. Khloro Ads are displayed in one or more locations, such as users’ search results, based on at least four main ranking factors: search relevancy, listing quality (including compliance with Khloro’s policies), the bids (or amount budgeted for bids) to display the listing, and for some listings, the likelihood of views or sales. You may choose to promote some or all of your listings or shops as Khloro Ads.

Purchasing Khloro Ads

Khloro Ads are based on an auction for ad space on Khloro’s properties. Khloro enters “bids” for this ad space on your behalf based on a daily budget you set. Specifically, Khloro Ads use a sealed bid generalised second-price auction system to determine the cost and placement of ads. 

Setting a Khloro Ads Budget

You can set a budget to limit the amount you’re willing to pay for Khloro Ads to promote your listings or shops on Khloro. Your budget can be set at or above a predetermined minimum set by Khloro, and you will not be charged more than your maximum budget on a weekly basis. Khloro Ads does not generally permit you to set a cost per click bid amount. In some circumstances, Khloro may decide to allow the setting of a maximum cost per click bid, subject to minimum bid requirements set by Khloro, budget limitations, and the other requirements described above.

For each Khloro Ad, Khloro’s bid management system will automatically determine your bid selection (“auto-bidding”). Auto-bidding is designed to determine the bid price that will deliver a positive return on ad spend for a particular listing within a given budget over a day, where those auto-bids are subject to the auction process described above. You understand and acknowledge that Khloro’s auto-bidding system means that Khloro may change your bids at any time, subject to your set budget. If a product permits, you may have the ability to set a maximum cost per click that the auto-bidding system will not surpass.

By default, all of your listings will be promoted by default, including any new listings you create; however, if you are using the Sell on Khloro App to add new listings, you may be asked whether or not you want that new listing included in Khloro Ads. You may also manually exclude one or more listings from Khloro Ads via your Khloro Ads dashboard. If you make any edits to your Khloro listings during your campaign, your ads will be updated automatically to reflect those changes, although those updates may not be instantaneous.

2. Offsite Ads

Khloro purchases offsite advertising from participating providers, such as social networks and search engines. Khloro’s network of participating shopping engines may change at any time. Khloro currently syndicates listings to a variety of channels. Under the Offsite Ads programme, Khloro pays all of the upfront advertising costs on these providers. If such advertising includes your listing, a buyer clicks on it, and then orders from your shop within 30 days of that click, you will be charged an advertising fee on these orders. Please see our Fees & Payments Policy for information on how the advertising fee is calculated.

All of your listings or shops may be promoted, including any new listings you create. If you make any edits to your Khloro listings or shop, your ads will be updated automatically to reflect those changes, although those updates may not be instantaneous.

Advertising on third-party platforms is subject to the terms and policies set forth by each participating platform, which may be different from Khloro’s. You are responsible for complying with the terms and policies of the participating third party sites, which are linked here and above. By failing to do so, your listing may be removed from Offsite Ads. Suppose your shop, listing, ad or account violates Khloro’s policies. In that case, Partner policies, or Khloro determines, in its sole discretion, is not appropriate for Offsite Ads, you, your shop, or one or more of your listings may be restricted from appearing in one or more partner’s channels, or prohibited from participating in Offsite Ads altogether. As always, you are responsible for following Khloro’s Terms of Use, including requirements about Your Content, Your Use of Our Services, and our rights to Termination.

Sellers are responsible for following Khloro’s policies and all applicable laws associated with Sales and Coupons. For Sales, it’s your responsibility to set the terms and conditions for the promotion in the ‘Sale details’ section. For Coupons, it’s your responsibility to communicate any terms or limitations for the promotion to buyers when sharing the Coupon code. Sales and Coupons may not be used for fee avoidance.

3. Targeted Offers

Khloro’s Targeted Offers is a free marketing tool that allows you to offer a Coupon to specific audiences of buyers who have interacted with your shop by either favouriting one of your listings or adding one of your listings to their basket. As with all Coupons, a coupon sent through the Targeted Offer tool can be used by any buyer that redeems the code. It can also be used on multiple listings and on multiple occasions. Targeted Offers is a free service to you, but please note that you will not be able to limit the number of sends if you opt - in to sending coupons through the Targeted Offer tool. If you wish to discontinue Target Offers, you can manage or turn off your campaigns at any time from your Sales and Coupons dashboard. You also have the option to automatically send a Coupon free of charge as a thank you to buyers who have made a purchase from your shop. Khloro may change or stop this service at any time upon notice to you.

Please note that Coupons will only be sent to buyers who have opted in to receive Coupons via email from Khloro sellers.

4. Disclaimers

Khloro reserves the right to change the terms of these advertising programmes at any time, including the addition of fees, addition or removal of platforms, or end the programme (in whole or part) at any time. We will notify you of major changes.

Using advertising and promotional services through Khloro does not constitute an obligation on Khloro’s part to display an ad or promote your listings or shops. Khloro can’t guarantee that a displayed ad or promotion will be clicked, and we can’t guarantee that if a user clicks, the related listing will be sold.

Khloro’s advertising services and policies change over time, as do those of Khloro’s third-party channel partners. Neither Khloro nor its third-party channel partners guarantee any particular programme’s features, results, or third-party channels. Khloro reserves the right to change or terminate any campaign, incentive offer, or programme in part or as a whole at any time.

Khloro may, and you give Khloro permission to, automate parts or all of an advertising service provided, including combining bids across listings, geographical regions, keywords, ad formats, verticals, and on and off-Khloro marketing channels and platforms. You give Khloro permission to do so, with notice from Khloro, even if those features or options replace the parameters and options you set for the particular advertising service.

In the event Khloro begins, ends or modifies an advertising service, you give Khloro permission to transfer your bids, budgets, and campaigns to that new programme, to the extent transferable for the defaults and features of the new or modified advertising service. Khloro will provide notice in the event of any such transfer.

You may be given the opportunity to participate in beta tests of advertising services offered by Khloro and third party channels. Those beta services are subject to separate terms for a particular programme provided to you as part of your participation in that programme and this policy and the general Khloro Terms.

From time to time, Khloro may test or experiment with additional advertising products and the advertising services offered by Khloro and the look and feel of any advertisement, which may change as our programmes and platforms evolve.

Ads and promotions may not include content that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You are responsible for ensuring that your ads and promotions comply with all applicable laws and regulations.

Khloro reserves the right to reject or remove any ad or promotion for any reason, at our sole discretion, including marketing that negatively affects our relationships with our members or partners.

 

 

Community Policy

Community is at the heart of all we do at Khloro. Khloro sellers use community spaces to find inspiration, share knowledge, discuss ideas, and build relationships that help them grow their businesses.

The Khloro Community includes the Forums, Teams, and the Seller Handbook. This policy is a part of our Terms of Use. By using Khloro's community spaces, you agree to this policy and our Terms of Use.

1. Using the Khloro Community

2. Forums

3. Khloro Community Ranks and Badges

4. Direct Messages

5. Teams

6. Branding

1. Using the Khloro Community

Khloro community spaces are public areas where sellers can interact with one another. Sellers who use any community spaces must be over 18 years old. 

To make sure that the Khloro community continues to be a place that's safe, welcoming, and respectful, you agree to comply with the following policies in all community spaces:

Respect other members' privacy, and protect your own. Don't share private or personally identifying information in public areas of the site. This includes, but is not limited to, transaction details, personal contact details and the verbatim contents of private correspondence.
Do not use community spaces to discuss interactions with Khloro representatives or share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats, etc.). Remember, most messages between you and Khloro are considered private correspondence, and we ask that you respect this confidentiality. Please refer to our Privacy Policy for more information.
Be honest and transparent about who you are. Don't use a fake identity.
Be respectful towards other sellers and, when in doubt, lead with kindness, assume best intentions and act on that basis. Don't use community spaces to publicly disparage a specific seller, a Khloro representative, shop, listing or category of item.
Don't use community tools or spaces to interfere with another seller's business.
Don't spam. This includes unsolicited or duplicate posts or links to your shop, fundraisers, surveys, social media, or other promotional content.
Don't use community spaces to coordinate pricing or discuss fee avoidance with other sellers.
Don't use community spaces to harass other sellers. Similarly, don't post content in community spaces that may promote, support, or glorify hatred, misinformation, or that would violate Khloro's policies, including our Anti-Discrimination Policy.
Don't publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
Don't engage in illegal activity or activity that infringes someone's intellectual property or encourage others to engage in that activity.
Don't use community spaces to encourage others to violate Khloro's policies.

Continue reading below for some additional policies that apply to you while using specific community spaces.

2. Forums

Forums is a public space where sellers can gather with other sellers to discuss their Khloro businesses.

By using Khloro's Forums, you acknowledge and agree that:

Your role is to help us create a safe space for sellers to learn from one another and grow their businesses.
Your contributions help us build a public database of valuable knowledge and experiences that are available to everyone.
The tone is challenging to interpret on a public forum and our community spaces are for Khloro sellers at every level. When in doubt, lead with empathy and kindness.
Your posts will stay on topic. Off-topic posts may be removed.
Your posts in the Forums are permanent and can be viewed in various places, including your User Profile (unless Khloro removes them).
Your posts should be helpful, constructive, and encouraging when voicing dissent or criticism. Don't harass, target, insult, troll, or call out other members or Khloro representatives.
Moderators may take specific actions to keep the Forums welcoming, organised, and helpful for everyone. Such actions are not up for public discussion.
You will respect others' opinions and report content responsibly. Flagging posts is reserved for content that violates explicitly Khloro's policies.
Khloro reserves the right to remove content from the Forums for any reason, including, for example, violation of our policies, removal of dormant content, content that causes privacy issues, or changes to how the Forums operate.
If you have concerns about actions taken in the forums, you can follow these instructions to contact Khloro Support.

3. Khloro Community Ranks and Badges

Registered Khloro community members have the opportunity to earn ranks and badges for participation in our community spaces and programming. 

Community ranks and badges are determined by several factors, including but not limited to:

How much you've read in the Community Space
How many posts you've written
How often do members find your posts helpful
How frequently you've liked other members' posts
Participation in Khloro programmes
Features such as Community Spotlights
Ranks you can earn in the Khloro Community include:

Khloro Seller: You have a Khloro shop.
Reader: You've read a few threads.
Avid Reader: You've read a few more and liked some posts.
Community Navigator: You have a track record of reading the Forums and avidly share your appreciation for posts you like.
Inspiration Seeker: You posted in the Forums. Thank you for your contribution!
Conversation Maker: You posted helpful answers to the community's questions.
Community Maker: You reliably answered a lot of the community's questions. People like you help make the Khloro Community what it is.
Inspiration Maker: You're an inspiration to others! You've been helping build the community with your contributions and have been a member of our community for at least two years.

Badges are awarded for achieving certain ranks or participating in specific Khloro programmes. You've been awarded badges that will appear on your community profile and on your My Badges page. Go here to learn more about ranks and badges. Khloro reserves the right to deem any activity that violates its Community Policy ineligible towards advancing your Community Rank. Khloro reserves the right to add, modify or remove ranks to accommodate product updates or changes in the community.

4. Direct Messages

Members may send direct messages using the community's built-in messaging system. These messages are separate from Khloro Messages and can be accessed and read when you are in community spaces.By using direct messages in the

Khloro Community, you agree to all the above policies. In addition, you may not send messages that are considered:

Abusive, threatening, defamatory, harassing, or otherwise violating our Anti-Discrimination Policy.
Obscene or vulgar.
Unsolicited advertising or promotions.

If you receive an inappropriate message, follow these instructions to report it.

5. Khloro Groups

Khloro Groups is a community feature where you can connect with Khloro sellers to help you grow your business. Khloro Teams are self-organised by members and not run by, part of, or affiliated with Khloro.

By using Khloro's Group feature, you acknowledge and agree that:

Except as set forth below, Khloro is not responsible for or involved in a team's membership policies, dues, finances, or any other actions.
Groups that do not comply with Khloro's policies, including our Anti-Discrimination Policy, may be removed, and Khloro reserves the right to terminate a group for any reason.
Khloro will not mediate disputes between teams and outside parties, nor disputes between teams and team members.
Khloro will not monitor third-party forums or other independent team sites.
Any use of the term "Khloro," Khloro's visual marks such as the stylised Khloro name logo or "K" logo, other Khloro Trademarks (all trademarks worldwide owned by Khloro. and its affiliates), or marks confusingly similar to the Khloro Marks must comply with Khloro's Trademark Policy and our Team branding guidelines. 
A team may not use mature, profane, or hateful language or images in the team's name, banner, or logo.
A team may not be used for the sole purpose of redirecting traffic to another web location. Khloro reserves the right to remove links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites or other products is not allowed.
Teams are created by and run by Team Captains. A team must have a Captain in place in order to function successfully.
Team Captains are responsible for moderating their team's content. In addition, Team Captains may appoint additional roles and responsibilities to their members.
Teams that are inactive for 6 months or more or do not have a Team Captain in place to moderate the team are subject to removal from the platform and cancellation at Khloro's discretion. This includes revocation of the right to use Khloro's name or the Khloro Trademarks.
Team forums and on-site publications (i.e., blogs and knowledge base articles) are subject to this Community Policy. They may not be used to demonstrate or discuss disputes with other members or with Khloro.
A team may have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team's charter. A team's charter must abide by all of Khloro's policies, including our Terms of Use and Intellectual Property Policy.
If a team chooses to use a dedicated item listing tag (also called a "team tag"), it must contain the word "team". Khloro will not mediate disputes regarding the use of team tags on item listings.
Team Captains may be granted permission to upload rich content to their Khloro Teams including videos, images and photos. Any rich content uploaded to the platform must comply with Khloro's Terms of Use.
Khloro reserves the right to remove content and users from Teams at its sole discretion, including but not limited to members, Team Captains and dormant or inappropriate content.
Khloro may limit, modify or remove access to specific Teams tools and permissions without notice to members if a Team's activity is deemed a violation of the Community Policy or if necessary to improve the product experience and keep our community safe.

6. Branding Guidelines for Teams and Captains of Teams

Teams must adhere to these branding guidelines when identifying as a Khloro Seller Team.

You can use the word Khloro in the name of your team. (e.g. Khloro Greek Team, Brighton Khloro Team). However, you can't use the term 'Khloro' alone, or the Khloro logo by itself in your Team name, or in any promotional materials that reference your team.

Things to keep in mind when creating a Khloro Team Logo:

You can't use the Khloro logo to promote your team without your Team name included at any time.
You can create a stand-alone Khloro Team logo so long as your Team name is clearly presented on the logo image.
If you use the word "Khloro" in your Team logo, you must make sure it is not the most prominent or the most significant word visually on the logo image.
If you are promoting your Team or any Team related activities, you must include the terms "Organised by a Team of Khloro sellers" visibly and prominently. It is also your responsibility to clarify that you are not an agent or employee of Khloro.
You are solely responsible for any costs relating to using all promotional materials, venues or other items used to promote your team.

Khloro does not pre-approve Team branding, and we reserve the right to take action on any usage brought to our attention that causes confusion, potential harm to the Khloro brand, or is in direct violation of our Trademark Policy. In particular:

Teams' use of the Khloro name and Khloro Trademarks is subject to periodic Khloro's review at any time. Khloro may require changes in your use of the Khloro Trademarks to comply with Khloro policies, including our Trademark Policy, Khloro's marketing needs, or to ensure Khloro's Trademarks are not used in a way that suggests your team is affiliated with, or part of Khloro, Inc. In addition, you may not use the Khloro Trademarks or similar marks in a way that tarnishes or causes harm to Khloro's brand or reputation or concerning non-Khloro services. At Khloro's sole discretion, including if you violate this policy or any of Khloro's Terms of Use, Khloro reserves the right to revoke your right to use the Khloro Trademarks.

Khloro may take action, including termination or suspension, on any account that violates these policies. For example, we may temporarily or permanently suspend your community posting privileges, remove your community access or close your Khloro account, which will immediately suspend all Khloro shop activity. If we do so, it's important to understand that you don't have a contractual or legal right to continue to use our Services, including Community spaces or the Khloro Trademarks. Generally, Khloro will notify you that your account has been terminated or suspended unless you've repeatedly violated this policy or our Terms or we have legal or regulatory reasons preventing us from notifying you.

 

Khloro connects thoughtful consumers around the world with creative entrepreneurs. It’s an ecosystem where people of all backgrounds inspire each other and build relationships through making, selling, and buying sustainable goods. We want everyone on Khloro to feel safe, and our priority is fostering an inclusive environment. This policy explains the kind of behaviour we prohibit on Khloro to ensure we all have a positive experience. This policy is a part of our Terms of Use. By using Khloro, you agree to this policy and our Terms of Use.

Khloro prohibits the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected groups”):

1. Race
2. Colour
3. Ethnicity
4. National origin
5. Religion
6. Gender
7. Gender identity
8. Sexual orientation
9. Disability


Any other characteristic protected under applicable law

It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Additionally, Khloro does not allow hate speech. Hate speech occurs when violent, offensive, derogatory or demeaning language is directed at a person or group based on their one or more protected group attributes.

Whether you’re engaging with public features on Khloro, such as listing items, using community spaces, and writing reviews, or having direct communication with other members of the Khloro community, such as via Messages, discrimination and hate speech are not allowed. As a seller on Khloro, your shop content, including shop announcements and shop policies, cannot display discriminatory behaviour toward protected groups. 

Examples of prohibited behaviour include, but are not limited to:

Refusal of service based on membership in one or more protected group
Expressing intolerance or a lack of respect for another member on the basis of protected group attributes
Having a shop policy that excludes sales to members of one or more protected groups listed above
Directly or indirectly making derogatory or demeaning remarks against protected groups listed above
Racial slurs
Posts that support or glorify hate groups and their members
If you think discrimination or hate speech has occurred on Khloro, please report it by emailing support@khloro.com, and we will investigate.

If you see a listing on Khloro which you believe violates our Prohibited Items, including prohibited hate items, we encourage you to flag the item by using the Report this item to Khloro link at the bottom of each listing page.

We have a timely review process for all reports.