Community Policy

Community Policy

Community is at the heart of all we do at Khloro. Khloro sellers use community spaces to find inspiration, share knowledge, discuss ideas, and build relationships that help them grow their businesses.

The Khloro Community includes the Forums, Teams, and the Seller Handbook. This policy is a part of our Terms of Use. By using Khloro's community spaces, you agree to this policy and our Terms of Use.

 

1. Using the Khloro Community

2. Forums

3. Khloro Community Ranks and Badges

4. Direct Messages

5. Teams

6. Branding

 

1. Using the Khloro Community

Khloro community spaces are public areas where sellers can interact with one another. Sellers who use any community spaces must be over 18 years old. 

To make sure that the Khloro community continues to be a place that's safe, welcoming, and respectful, you agree to comply with the following policies in all community spaces:

Respect other members' privacy, and protect your own. Don't share private or personally identifying information in public areas of the site. This includes, but is not limited to, transaction details, personal contact details and the verbatim contents of private correspondence.
Do not use community spaces to discuss interactions with Khloro representatives or share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats, etc.). Remember, most messages between you and Khloro are considered private correspondence, and we ask that you respect this confidentiality. Please refer to our Privacy Policy for more information.
Be honest and transparent about who you are. Don't use a fake identity.
Be respectful towards other sellers and, when in doubt, lead with kindness, assume best intentions and act on that basis. Don't use community spaces to publicly disparage a specific seller, a Khloro representative, shop, listing or category of item.
Don't use community tools or spaces to interfere with another seller's business.
Don't spam. This includes unsolicited or duplicate posts or links to your shop, fundraisers, surveys, social media, or other promotional content.
Don't use community spaces to coordinate pricing or discuss fee avoidance with other sellers.
Don't use community spaces to harass other sellers. Similarly, don't post content in community spaces that may promote, support, or glorify hatred, misinformation, or that would violate Khloro's policies, including our Anti-Discrimination Policy.
Don't publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
Don't engage in illegal activity or activity that infringes someone's intellectual property or encourage others to engage in that activity.
Don't use community spaces to encourage others to violate Khloro's policies.

Continue reading below for some additional policies that apply to you while using specific community spaces.

2. Forums

Forums is a public space where sellers can gather with other sellers to discuss their Khloro businesses.

By using Khloro's Forums, you acknowledge and agree that:

Your role is to help us create a safe space for sellers to learn from one another and grow their businesses.
Your contributions help us build a public database of valuable knowledge and experiences that are available to everyone.
The tone is challenging to interpret on a public forum and our community spaces are for Khloro sellers at every level. When in doubt, lead with empathy and kindness.
Your posts will stay on topic. Off-topic posts may be removed.
Your posts in the Forums are permanent and can be viewed in various places, including your User Profile (unless Khloro removes them).
Your posts should be helpful, constructive, and encouraging when voicing dissent or criticism. Don't harass, target, insult, troll, or call out other members or Khloro representatives.
Moderators may take specific actions to keep the Forums welcoming, organised, and helpful for everyone. Such actions are not up for public discussion.
You will respect others' opinions and report content responsibly. Flagging posts is reserved for content that violates explicitly Khloro's policies.
Khloro reserves the right to remove content from the Forums for any reason, including, for example, violation of our policies, removal of dormant content, content that causes privacy issues, or changes to how the Forums operate.
If you have concerns about actions taken in the forums, you can follow these instructions to contact Khloro Support.

3. Khloro Community Ranks and Badges

Registered Khloro community members have the opportunity to earn ranks and badges for participation in our community spaces and programming. 

Community ranks and badges are determined by several factors, including but not limited to:

How much you've read in the Community Space
How many posts you've written
How often do members find your posts helpful
How frequently you've liked other members' posts
Participation in Khloro programmes
Features such as Community Spotlights
Ranks you can earn in the Khloro Community include:

Khloro Seller: You have a Khloro shop.
Reader: You've read a few threads.
Avid Reader: You've read a few more and liked some posts.
Community Navigator: You have a track record of reading the Forums and avidly share your appreciation for posts you like.
Inspiration Seeker: You posted in the Forums. Thank you for your contribution!
Conversation Maker: You posted helpful answers to the community's questions.
Community Maker: You reliably answered a lot of the community's questions. People like you help make the Khloro Community what it is.
Inspiration Maker: You're an inspiration to others! You've been helping build the community with your contributions and have been a member of our community for at least two years.

Badges are awarded for achieving certain ranks or participating in specific Khloro programmes. You've been awarded badges that will appear on your community profile and on your My Badges page. Go here to learn more about ranks and badges. Khloro reserves the right to deem any activity that violates its Community Policy ineligible towards advancing your Community Rank. Khloro reserves the right to add, modify or remove ranks to accommodate product updates or changes in the community.

4. Direct Messages

Members may send direct messages using the community's built-in messaging system. These messages are separate from Khloro Messages and can be accessed and read when you are in community spaces.By using direct messages in the

Khloro Community, you agree to all the above policies. In addition, you may not send messages that are considered:

Abusive, threatening, defamatory, harassing, or otherwise violating our Anti-Discrimination Policy.
Obscene or vulgar.
Unsolicited advertising or promotions.

If you receive an inappropriate message, follow these instructions to report it.

5. Khloro Groups

Khloro Groups is a community feature where you can connect with Khloro sellers to help you grow your business. Khloro Teams are self-organised by members and not run by, part of, or affiliated with Khloro.

By using Khloro's Group feature, you acknowledge and agree that:

Except as set forth below, Khloro is not responsible for or involved in a team's membership policies, dues, finances, or any other actions.
Groups that do not comply with Khloro's policies, including our Anti-Discrimination Policy, may be removed, and Khloro reserves the right to terminate a group for any reason.
Khloro will not mediate disputes between teams and outside parties, nor disputes between teams and team members.
Khloro will not monitor third-party forums or other independent team sites.
Any use of the term "Khloro," Khloro's visual marks such as the stylised Khloro name logo or "K" logo, other Khloro Trademarks (all trademarks worldwide owned by Khloro. and its affiliates), or marks confusingly similar to the Khloro Marks must comply with Khloro's Trademark Policy and our Team branding guidelines. 
A team may not use mature, profane, or hateful language or images in the team's name, banner, or logo.
A team may not be used for the sole purpose of redirecting traffic to another web location. Khloro reserves the right to remove links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites or other products is not allowed.
Teams are created by and run by Team Captains. A team must have a Captain in place in order to function successfully.
Team Captains are responsible for moderating their team's content. In addition, Team Captains may appoint additional roles and responsibilities to their members.
Teams that are inactive for 6 months or more or do not have a Team Captain in place to moderate the team are subject to removal from the platform and cancellation at Khloro's discretion. This includes revocation of the right to use Khloro's name or the Khloro Trademarks.
Team forums and on-site publications (i.e., blogs and knowledge base articles) are subject to this Community Policy. They may not be used to demonstrate or discuss disputes with other members or with Khloro.
A team may have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team's charter. A team's charter must abide by all of Khloro's policies, including our Terms of Use and Intellectual Property Policy.
If a team chooses to use a dedicated item listing tag (also called a "team tag"), it must contain the word "team". Khloro will not mediate disputes regarding the use of team tags on item listings.
Team Captains may be granted permission to upload rich content to their Khloro Teams including videos, images and photos. Any rich content uploaded to the platform must comply with Khloro's Terms of Use.
Khloro reserves the right to remove content and users from Teams at its sole discretion, including but not limited to members, Team Captains and dormant or inappropriate content.
Khloro may limit, modify or remove access to specific Teams tools and permissions without notice to members if a Team's activity is deemed a violation of the Community Policy or if necessary to improve the product experience and keep our community safe.

6. Branding Guidelines for Teams and Captains of Teams

Teams must adhere to these branding guidelines when identifying as a Khloro Seller Team.

You can use the word Khloro in the name of your team. (e.g. Khloro Greek Team, Brighton Khloro Team). However, you can't use the term 'Khloro' alone, or the Khloro logo by itself in your Team name, or in any promotional materials that reference your team.

Things to keep in mind when creating a Khloro Team Logo:

You can't use the Khloro logo to promote your team without your Team name included at any time.
You can create a stand-alone Khloro Team logo so long as your Team name is clearly presented on the logo image.
If you use the word "Khloro" in your Team logo, you must make sure it is not the most prominent or the most significant word visually on the logo image.
If you are promoting your Team or any Team related activities, you must include the terms "Organised by a Team of Khloro sellers" visibly and prominently. It is also your responsibility to clarify that you are not an agent or employee of Khloro.
You are solely responsible for any costs relating to using all promotional materials, venues or other items used to promote your team.

Khloro does not pre-approve Team branding, and we reserve the right to take action on any usage brought to our attention that causes confusion, potential harm to the Khloro brand, or is in direct violation of our Trademark Policy. In particular:

Teams' use of the Khloro name and Khloro Trademarks is subject to periodic Khloro's review at any time. Khloro may require changes in your use of the Khloro Trademarks to comply with Khloro policies, including our Trademark Policy, Khloro's marketing needs, or to ensure Khloro's Trademarks are not used in a way that suggests your team is affiliated with, or part of Khloro, Inc. In addition, you may not use the Khloro Trademarks or similar marks in a way that tarnishes or causes harm to Khloro's brand or reputation or concerning non-Khloro services. At Khloro's sole discretion, including if you violate this policy or any of Khloro's Terms of Use, Khloro reserves the right to revoke your right to use the Khloro Trademarks.

Khloro may take action, including termination or suspension, on any account that violates these policies. For example, we may temporarily or permanently suspend your community posting privileges, remove your community access or close your Khloro account, which will immediately suspend all Khloro shop activity. If we do so, it's important to understand that you don't have a contractual or legal right to continue to use our Services, including Community spaces or the Khloro Trademarks. Generally, Khloro will notify you that your account has been terminated or suspended unless you've repeatedly violated this policy or our Terms or we have legal or regulatory reasons preventing us from notifying you.